See your records if you ever maintain any. When I gathered that the bill was continuously being sent BY QUEST TO THE INCORRECT ADDRESS OF THE INSURANCE COMPANY!!!Īll of this since the service date (of ) and several calls/communications to quest & insurance company, ever since I received the first bill from Quest in early May 2022 (when insurance company had asked Quest to resubmit the bill to the correct address).
Immediately reached out to the Insurance company and spoke to CSR, **, who conferenced the call with Quest CSR, **. It continues to be a very unpleasant experience having to deal with you guys at Quest!!! On receiving the 'new' bill from you guys (effective with no change to the bill for the service date of ), it suggests if ANYONE AT QUEST EVER DOES A JOB RIGHT!!! I spoke to Quest CSR, **, today, who informed me that the Insurance company denied the claim for the service date of because the service was NOT in the coverage period! (ABSOLUTE NONSENSE). **** (Names have been masked for privacy) Here is an extract of my email communication to Quest Diagnostics dated June 17 2022: Every communication from Quest repeat (at least) a 30-45 day time frame for processing … shows their incredibly, slow processing/performance. Since early May 2022, I have been reaching out to Quest either directly over phone/email or through my Insurance company over a three-way conference call with Quest diagnostics/My Insurance company and myself were participants. ALL OF THIS FOR A MESS UP CAUSED BY QUEST DIAGNOSTIC'S OWN CONTINUED FAILURES!!! However, Quest has continued to send me their bills (marked as ’61-90 days’ past due … ’Over 90 days’ past due … ‘Final notice’ ….), despite their own continued mess up over months (blatant display of absolute inefficiency!) despite having informed the Insurance company/me of the said bill being placed on ‘Hold’! And, based on the 'final notice', Quest Diagnostics would pass this bill for 'Collections' (in not paid by me in 10 days). However, as of today (June 23 2022), Quest has continued to fail to submit the said documentation to the correct address of the Insurance company. Quest had also confirmed to the Insurance company that while the said bill is being processed, it would be placed on ‘Hold’ (implying would not be considered as ‘past due’ yet, thus not having to be passed on for ‘Collections’). Soon after receipt of the said bill, I reached out to the Insurance company, informing them about the same, who reached out to Quest and communicated to Quest the correct address to which the documentation/service records need to be sent. I was surprised by the first ‘Laboratory bill’ from Quest dated Apinforming me of a ‘huge’ amount due (marked as ’31-60 days’ past due), which had not yet been processed through the Insurance company (since Quest had sent the documentation/service records to the INCORRECT ADDRESS). I know we are better than this, make it happen if you can.
#QUEST DIAGNOSTICS HOURS OF OPERATION FREE#
My advice to you is :- Patients are there because they are not well, most of them fasting, waiting on these uncomfortable chairs and some of them waiting outside the office by the security guard request, so you tell me does this sound like a place where sick people should endure? Or Are we becoming like poor countries where people don’t have much choice? Let me mention that we as patients are paying for the service, yet we are treated as we are getting a free service, being ordered for where we should wait, no masks given to patients who forget to bring mask, How much a box of mask cost every day? It is just ridiculous and sad for a medical facility not to offer emergency masks when most already came with it, not only it wasn’t offered but one of the staff members was extremely rude to the patient for forgetting it. Please allow me to mention there were no staff on the front desk, even though the nurses inside working hard around the clock properly and I personally salute them, yet first there were more patients than employees, second every nurse was processing the paperwork and doing the testings themselves. I leave and come home and make an appointment for the next day, and as I go in the next day I had to wait more than an hour to get my test done which only took 10 minutes! Great.
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